Q: How do I place an order? A: Simply browse our collection of women’s yoga apparel, select your desired size and color, and click “Add to Cart.” Once you are ready, proceed to checkout, enter your shipping and payment details, and confirm your order. You will receive an order confirmation email shortly after.
Q: What payment methods do you accept? A: We accept all major credit and debit cards, including Visa, Mastercard, and American Express. All payments are processed securely through Stripe, ensuring your financial information is fully protected.
Q: Can I modify or cancel my order after placing it? A: We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us immediately at mailto:payment@arowosayebags.net or call +44 7491250734. If your order has already been processed and shipped, we cannot make changes, but you may return the item according to our Returns & Exchanges Policy.
2. Shipping & Delivery
Q: How long does it take to process and ship my order? A: All orders are processed within 1-3 business days (excluding weekends and holidays). Once shipped, standard delivery typically takes 5-10 business days, while expedited shipping takes 2-5 business days.
Q: Do you ship internationally? A: Yes, we ship to many countries worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees that may apply upon delivery.
Q: How can I track my order? A: Once your order has shipped, you will receive a shipment confirmation email containing a tracking number. You can use this number to track your package on the carrier’s website. Please allow 24-48 hours for the tracking information to update.
3. Sizing & Fit
Q: How do I know which size to order? A: We recommend using our Size Guide to find your perfect fit. Measure your bust, waist, and hips, and compare them to our UK sizing chart. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Q: What if the item doesn’t fit? A: If the item doesn’t fit as expected, you can initiate a return or exchange within 30 days of receiving your order. Please ensure the item is unused, unwashed, and in its original packaging with all tags attached. Email us at mailto:payment@arowosayebags.net to start the process.
4. Returns & Exchanges
Q: What is your return policy? A: We accept returns within 30 days of delivery. Items must be unused, unwashed, and in their original packaging with all tags attached. Please note that original shipping costs are non-refundable, and customers are responsible for return shipping costs unless the item is faulty.
Q: Can I exchange an item for a different size or color? A: We only replace items if they are defective or damaged. If you need a different size or color, please return the original item and place a new order for the desired product.
Q: What if I receive a damaged or incorrect item? A: We sincerely apologize for any inconvenience. Please contact us at mailto:payment@arowosayebags.net within 7 days of delivery with photos of the damaged or incorrect item. We will cover the return shipping costs and promptly send a replacement or issue a full refund.
5. General Inquiries
Q: How can I contact customer support? A: Our customer support team is here to help! You can reach us via:
