At AROWOSAYE BAGS LTD, we are committed to ensuring your complete satisfaction with your purchase. If you are not entirely happy with your order, we are here to help. This Returns & Exchanges Policy outlines the process for returning or exchanging items purchased from our website, arowosayebags.net.
2. Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must meet the following criteria:
Timeframe: Your request must be made within 30 days of receiving your order.
Condition: The item must be unused, unwashed, and in the same condition that you received it.
Packaging: It must be in the original packaging with all tags still attached.
Proof of Purchase: A receipt or proof of purchase is required.
Non-Returnable Items: For hygiene reasons, the following items cannot be returned or exchanged unless they are faulty:
Underwear and lingerie
Items marked as “Final Sale” or purchased with a discount of over 50%.
3. How to Initiate a Return or Exchange
To start the process, please follow these steps:
Contact Us: Email our customer service team at mailto:payment@arowosayebags.net with your order number and the item(s) you wish to return or exchange. Please include photos of the item if it is faulty or damaged.
Receive Instructions: Our team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package.
Ship the Item: Securely pack the item(s) and ship them to the address provided by our customer service team. Please write the RMA number clearly on the outside of the package.
Return Address: AROWOSAYE BAGS LTD Returns Department 25 CLIFF AVENUE WESTCLIFF-ON-SEA ENGLAND SS0 7AJ UNITED KINGDOM
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Processing: If your return is approved, a refund will be processed to your original method of payment.
Timeline: The refund will be issued within 5-10 business days. Please allow additional time for your bank or credit card company to process and post the refund to your account.
Shipping Costs: The cost of the original shipping is non-refundable. You will also be responsible for the shipping costs to return your item, unless the return is due to a fault on our part (e.g., wrong or defective item).
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item.
6. Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us at mailto:payment@arowosayebags.net within 7 days of delivery. We will cover the cost of return shipping and promptly send a replacement or issue a full refund.
7. Contact Us
If you have any questions about our Returns & Exchanges Policy, please do not hesitate to contact us.
